Choosing, implementing and using service management software shouldn’t be a daunting or scary task.  At dESCO, you don’t need to learn secret handshakes, hidden passwords and countless unwritten rules to join the fraternity of successful service companies.

Over 6,000 service companies are using ESC service management software to help streamline operations and address the growing needs of their business.  What makes ESC so popular? One reason is that its intuitive easy to use environment provides even novice software users an interface easy to understand.  Another reason is that it’s been around for a long time — with tried and true advanced features, dESCO prides itself on being at the forefront of product development. One more reason to choose ESC is for its superior support and training.

Choosing the right service management software is just the first step. The most important step is implementing and using the software which brings your company the value it was seeking. dESCO makes it easy for anyone to install, learn and use ESC service management software.

Getting Started

You’ve selected ESC as your service management software…now what?  The next step is installing the software to begin using it.  dESCO offers monthly New Customer Orientation Webinars FREE for all new users to attend. This one and a half hour webinar will introduce you to ESC, its functions and will guide you through the installation and setup procedures necessary to begin using the software.

Upcoming dates/times for our New Customer Orientation Webinar are listed in our monthly eNewsletter.  If you are not currently signed up to receive our newsletter, please register today.

ESC Training & Development

You’ve installed ESC software and know it is a powerful tool with the potential to do great things.  But maybe you are only using the dispatching and invoicing functions. Maybe you have seen the dropdowns for service agreements and inventory, but were not sure how to get started. Or maybe you have new employees you want to bring up to speed.

Whatever your company’s situation, dESCO has a training solution for you. Here is an overview of the training services we offer:

Webinar Training – dESCO offers FREE monthly webinars highlighting how to use various ESC features and giving best practice tips. These one-hour sessions are open to all ESC users to attend and are recorded and saved on the ESC support website for anyone who cannot attend and/or who would like a refresher.  Upcoming webinar sessions are listed in our monthly eNewsletter.  If you are not currently signed up to receive our newsletter, please register today.

Online Training – If you prefer, we can schedule online training sessions in one-hour blocks, for just you and your staff members to attend.  As many participants as you would like, can participate in this training with one of our ESC trainers from the comfort of your office. This solution is perfect for learning particular aspects of the software or for learning how to implement features that you are not currently using.

Regional Training – For a more complete overview of the software, we offer one or two-day training sessions throughout the country. Each seminar will start by showing you how to perform simple tasks to get you comfortable with using basic ESC features. As the class progresses, we will teach you how to handle increasingly complex situations, building on what you have already learned. This method makes regional training perfect for both first time users and those that having been using ESC for years. Click here to view the schedule or register for upcoming regional training sessions.

In-House Training –Or if you are like many people looking for an excuse to visit sunny south Florida, dESCO offers in-house training at our headquarters in Fort Myers, FL. The training option offers one or two days of training, for up to 5 staff members. Similar to on-site training, we will customize the training to address your company’s specific needs as well as use your database for faster transfer of learned knowledge.

On-Site Training – For the most customized and complete training experience, we can send one of our senior trainers to your office to train your entire staff. The onsite training package consists of two days of training dedicated to your company’s particular needs. This training can use your database so that the time it takes to implement what you learn will be even faster.

ESC Support Team

For any day-to-day questions or technical concerns, our ESC technical support team is standing by Monday through Friday 8:30am – 5:30pm (EST) to help ESC Support Members.

Remember … being an ESC Support Member has its perks!

• FREE ESC Version Upgrades
• Unlimited Online Access to ESC Knowledgebase for Troubleshooting
• Unlimited Online Access to ESC Feature Video Tutorials
• Unlimited Live Online Support
• Unlimited Phone Support: 800.226.7529
• Unlimited Remote Control Support
• Unlimited Email Support: support@desco-soft.com

At dESCO, we are committed to helping you maximize your service management software investment and want to take the guesswork out of installing and using ESC. Feel free to contact us today to discuss the availability and scheduling for any of these training or learning events.

Contracting Business Magazine named longtime ESC customer, Kahn Mechanical Contractors, Inc., of Dallas, Texas, a winner of the prestigious 2010 Design/Build Award. Kahn Mechanical Contracting became an ESC customer in April 1993 and have been a loyal customer ever since.

Most of this year’s winners of the Design/Build award have previously been awarded and named the ContractingBusiness.com Commercial Contractor of the Year. This award is all about how well the HVACR contractor’s is able to “take a leading role in providing the ultimate HVACR system for the benefit of the customer.”

Contracting Business has been honoring companies that excel in the Design/Build process for two decades through this prestigious award. The Design/Build process can allow for higher margins, warranty control, lower costs, a higher level of quality, and more satisfied customers.

Ron Rajecki, contributing editor at Contracting Business Magazine, had an excellent overview of the Design/Build project Kahn Mechanical Contractors completed for this award, as well as the work that it took to get the client to put faith in them to design and get the project done.

You can read the full article here, or read some of the highlights below:

The steps required to win a Design/Build project can be a greater challenge than the actual installation, because the contractor must win the trust of the client. Kahn Mechanical won this client’s trust, and followed through with efficient comfort and indoor air quality solutions. […] As a prior Design/Build Award winner and Contracting Business magazine’s 2008 Commercial Contractor of the Year, Kahn Mechanical was the right company at the right time to update [the JFO Group Office Building, Irving, TX.] comfort systems. […]

“We presented solutions to problems beyond the nuts and bolts,” says Josh Kahn, president of Kahn Mechanical Contractors. “We avoided discussion of air handlers, chillers, and pumps, and focused on improving dependability, comfort, energy efficiency and lower cost of ownership.” […]

“This client placed extraordinary trust in Kahn Mechanical Contractors,” Kahn says. “They allowed us carte blanche (within budget, of course) to do whatever we felt was in the best interest of the building owners. This was simultaneously an amazing gift of trust, and an awesome responsibility. In the end, the results exceeded the client’s expectations, and showed us that we continue to improve our delivery with each and every project.

“That’s the price of success,” Kahn concludes. “As an award-winning Design/Build team, we want to not only be award-worthy, but to surpass our prior accomplishments.”

(via Contracting Business)

DIY website, eHow, has a short tutorial on selecting HVAC Service Software for a service management company.

HVAC service software is an integral tool for mechanical service management companies. You will want to find a solution that helps coordinate your customers’ needs in such a way that maximizes tasks completed, customer visits, and gross revenue while simultaneously lowering overall costs. Follow these steps to help in identifying HVAC software for your company.

eHow suggests looking for HVAC service software that works on mobile devices and can handle functions like dispatching, invoicing, and communicating with the office. It also suggests looking for software that will integrate well with your current account package.

eHow encourages readers to make sure the HVAC Software provider has a quality phone and email support system that you can reach during your working hours. eHow suggest finding service software that is tailored to work with your HVAC business. Finally, they suggest choosing HVAC service software based on its ability to to give you good and relevant reports about your business.

You can read the full guide at: How to Choose HVAC Service Software | eHow.com.

Here’s a video from Fast Company about getting ahead by doing the hardest thing first every day.