There is an old saying that states, "If you do what you have always done, you will get what you have always got." Break that cycle by attending one of our new training seminars and learn how ESC can take your company to the next level. These seminars will teach you how to improve your workflow, enhance the way customers view your company and increase your profitability.

This year we are proud to introduce a new intuitive course design. Each seminar will start by showing you how to perform simple tasks to get you used to the screens and how they interact. As the class progresses, we will teach you how to handle increasingly complex situations that will build on what you have already learned. This method makes each seminar perfect for both first time users and those that having been using ESC for years.

The seminars are presented back to back so that you can train your entire office over the course of two days. This year we will also cover how you can benefit from the changes we made in Version 10. Attend these seminars and see for yourself how ESC can transform your business. Even if you have been to a previous seminar you will learn something new!

This seminar is designed for anyone in the office that deals directly with customers. It starts from the moment a customer or prospect calls and carries you all the way through to the final completion of the dispatch. This class is ideal for customer service representatives, dispatchers and service managers.

You Will Learn How To:

• Track all the information you need about your customers
• Transform your company into a paperless office
• Effectively qualify a customer when they call
• Create and assign simple, multi-day & multi-tech dispatches
• Increase the number of calls a technician can perform in a day
• Automate the scheduling of dispatches through service agreements
• Maximize efficiency using all three dispatch boards

2011 Dates & Locations

This seminar was developed with the back office team in mind. It covers everything that happens behind the scenes to make your business profitable. It covers creating invoices, entering and managing inventory, ordering and receiving parts, job costing, marketing and configuring ESC. This seminar is a must for owners, managers, bookkeepers, receivables clerks, warehouse supervisors and system adminstrators.

You Will Learn How To:

• Increase sales and customer satisfaction by tracking equipment & history
• Create quotes and progressively bill them
• Post invoices to QuickBooks & Peachtree
• Order and track inventory
• Create or import flat rate pricing
• Increase revenue through effective marketing
• Configure backups, default settings and users

Remaining 2010 Dates & Locations

Details

All of our seminars are lecture-based and taught by our own in-house staff, whose years of experience with the program offer an unsurpassed level of understanding of not only how to do something, but how it will benefit your company. Each seminar starts at 8:30 am and ends at 4:30 pm, with a hour break for lunch, on us. We even start your day with a continental breakfast.