Holly Lane, from Service Now!, had this to say about ESC:

On Picking ESC:  "It's absolutely the best software out there. I spent months researching, but the product and the price was right. It has everything you need right out of the box, and it is the most seamless software out there. I didn't need any other new software, patches, or updates to QuickBooks or any new hardware to get it up and running. It is very easy to use."

On Buying Software: "I didn't know there was so much software out there. Researching the options was a long process. I spent three to four months looking at companies. I narrowed it down to the four or five companies that I had heard the best about. Mike, in sales, was just great. He was always the first to get back to me to answer my questions, and wasn't pushy in trying to sell me anything I didn't need."

John Shankey, from Pinch A Penny, Pool and Spa, had this to say:

On Tech Support: “I just wanted to take a moment to let you know how much I like your product and the support staff. I've been a customer since 2002 and have always been impressed with the quality of support. The expertise of all the support staff who helped me was remarkable. I will continue to preach the gospel of ESC whenever there's an opportunity because I honestly believe there can't be a better product or company to work with.”

Kevin Murphy, from Solutions Mechanical, had this to say:

On Growth: “For small companies to large companies, this system does it all.  It takes the place of another employee in the office. Being a new business, a start up, the front end of is the most important part of your business. We’re not going to be one of those little companies forever. This is going to be with us when we’re at 40 techs. From service calls, to dispatches, to billing, there’s no issues. It really saves you a lot of trouble. We tried a different products, but found their functionality to be redundant and not user friendly. We took a loss on the other software and paid to go with ESC. It’s the smartest move this company has made and will make in its first year of business.”

On What He Loves About ESC: “I love the ease of looking up customer history. If the customer wants to know something about an invoice or a unit, it is right at your finger tips instead of digging through files. That turns into cost saving time with your administrators. The dispatch board is so user friendly. The paging feature is great too. It saves a lot of time. Purchase orders are so easy, automaticly attaching to a call. One of the best features is how easy and simple it is to invoice. It tracks everything. The integration is phenomenal. When you‘re in the service industry, it’s got be simple. It’s an excellent product. The tech support is nothing less than excellent. The best technical support staff of any technical company I’ve ever worked with. Don’t waste your time with the other software. Take it from someone with experience with 4 other systems over the last 12 years. It justifies its price as soon as you start to use it.”