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Customer Qualification
Using the Qualification screen, users can quickly access all pertinent information about customer equipment, service and billing history. |
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Dispatch Entry
The Dispatch Entry screen allows users to quickly set up service calls based on priority, skill level, dates and times. Using ESC’s Service Request Codes, you can quickly and accurately enter service requests. The ability to store unlimited notes allows dispatchers to enter specific information for each circumstance. |
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Crew Dispatching
This feature allows you to group your technicians into crews for easy assignment on dispatches. The ability to track crew members' time together or separately, and it ensures your labor cost will be accurate. Unmatched flexibility allows technicians to be reassigned to a different crew quickly and easily. |
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New Dispatch Boards
You asked for it; we delivered. Select from 3 all-new dispatch boards. The Dispatch View is an update of our Classic board with dispatches easily divided by day. Our Weekly View is a complete redesign of the Time Blocks based dispatch board using a horizontal display to show more information at once. Drag-and-drop scheduling with viewable conflicts and technician hours make this board one you are sure to use on a daily basis. Rounding it all out is the Monthly View which lets you see an entire month at a glance. Daily status meters give you a quick indicator of your workload while innovative drill down features allow you to find an opening in your schedule with ease.
All the new dispatch boards feature a creative hover view that allows you to see the details of a dispatch simply by moving the mouse over it. Additional features such as adjustable height dispatch notes, easy viewing of completed dispatches and new right-click options make this the most intuitive dispatching software on the market today.
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Integrated Mapping
ESC’s seamless integration with Microsoft MapPoint allows users to view all service calls in a geographical area and organize them in the most efficient manner, saving time, mileage, and money. |
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Add Parts to a Dispatch
Have you ever had a tech arrive at the job site without the parts needed to complete it? Now you can reduce the possibilities of that happening by entering the necessary parts on the dispatch. Attached parts will print on the dispatch ticket, and they will carry over to sales when the dispatch is invoiced, which will ensure that nothing falls through the cracks. |
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Email and Alpha Paging
Users have the ability to send all service calls to technicians via alpha-numeric paging or standard email. This feature includes compatibility with desktop computers, PDAs, handheld computers, web-enabled phones, and standard alpha-numeric pagers. |
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