You know that keeping track of your service history is important. With ESC it happens automatically, and you are able to look back at jobs you have completed to see how profitable each job was.
- Accurately Track Service History
- No Double Entry Required
- Customizable History Codes
- Flexible Report Generation
Quick Entry Of Service History
- Electronic Service Control allows you to setup pre-designated Service History Codes with descriptions and usage quantities for quick and easy entry.
Powerful Reporting
- Using ESC’s Service History reports, users are able to track a variety of service history filtered by customer, dates and special sort codes.
Integration with Sales Invoicing
- Add service history codes “on-the-fly” in sales invoicing or enter “free form” history notes directly on the invoice.
- All service history entries in sales invoicing automatically update the customer’s service history and usage records.
New Service Request Analysis Report
- This report gives you a breakdown of the reason your customers call you.
- You can see the total number of dispatches related to a certain type of request as well the percentage of your total business that represents.
Usage History Codes
- ESC allows you to track usage of consumable goods such as, chemicals, copies, freon or materials and non-consumable products such as time or meter readings.
“I love the ease of looking up customer history. If the customer wants to know something about an invoice or a unit, it is right at your finger tips instead of digging through files. That turns into cost saving time with your administrators.”
–Kevin Murphy, Solutions Mechanical
To learn more about how ESC can help your service company manage it’s service history, start the free 30-day trial. You can also continue the product tour and find out how ESC can integrate with your accounting package.
Start 30-day Trial of ESC
Or