“I enjoy the webinars. They are very informative & down to earth. You talk to us not at us which is very helpful. Whenever I have time I go back over them to see if I missed anything or to make sure I understand what I saw. Thanks again. I am learning a lot with this program. Keep up the good work.”
–Lisa Betz, Service Coordinator. Nardco Heating and Air Conditioning
Understanding Bar Coding – Time: 44:08 – This webinar will teach you the secrets of bar coding. You will learn what a bar code is, how it works, how they are created, and what scanners to buy. After presenting the basic concepts it will show you how to use bar codes to order parts, receive items, perform warehouse transfers, and do physical inventory counts. This webinar also gives an excellent explanation on how to handle vendor part numbers to make sure that no matter what bar code you scan, you get the result you are looking for in ESC. If you are responsible for inventory in your company, we highly recommend checking out this video.
ESC v12 Demo – Time: 1:01:32 – Learn about the new features found in ESC v12 Service Management Software in this webinar. See the latest features in action including color-coded dispatch board, credit holds, ESC Mobile enhancements, list views, sales spiff & commission tracking, customer status updates, revised service agreements and more. ESC is helping service companies reduce expenses, enhance service and drive growth & revenue. Because seeing is believing, check out this webinar for yourself!
ESC Mobile – Time: 28:28 – In this webinar learn how ESC Mobile provides your workforce the tools they need as well as streamlines field operations for improved efficiency. See firsthand how ESC Mobile enables access to information field technicians need, such as customer history, equipment, service agreements, mapping & routing and dispatches as well as provides the ability to create invoices & quotes, send customer status updates, process credit card payments and more, all from a mobile device. If you are looking for a mobile solution to enhance field communications, increase revenue and improve information sharing, this is the webinar for you.
Purchasing With ESC – Time: 44:55 – This webinar will teach you how to create and receive purchase orders in ESC. After starting with a very basic purchase order you will quickly progress to creating purchase orders for dispatches, quotes, invoices and parts assigned to agreements. You’ll learn how to set minimum and maximum quantities, return parts to vendors and create bills in your accounting software. If you ever wanted to know more about purchase orders – this is the definitive lesson.
SageQuest Integration – Time: 53:24 – In this webinar discover the benefits of integrating GPS vehicle tracking with ESC service management software. Help improve performance, streamline operations and cut costs, no matter what industry you serve or your company size. Whether you are a business owner looking to preserve property and control employee time, or you are a dispatcher interested in an easy-to-use, easy-to-integrate tracking system, this webinar is for you!
New Customer Orientation – Time: 1:23:43 – This webinar is specifically designed for new ESC users. It starts with entering customers, creating dispatches and entering invoices. From there you will learn exactly what you need to setup to make this happen. The video also discusses the initial integration with QuickBooks. If you are a new user, we highly recommend you take the time to watch this video!
Emailing Status Updates – Time: 35:53 – This webinar will show you how to setup ESC to send out automatic updates to your customers as the status of their dispatch changes. It will cover everything you need to know; from sending a picture of the technician that will be performing the work to following up after the job is done with a survey and a coupon – you will be able to communicate more effectively with your customers.
Service Agreements in ESC Version 12 – Time: 55:46 – In this webinar you will learn how to create and manage services agreements in ESC Version 12. It showcases the changes in Version 12 that make it easier than ever to schedule preventative maintenance dispatches, complete with sub-tasks, parts and tools. New invoicing features are described that make it easier than ever to bring renewal invoices out to the customer when you perform the work. To cap it all off you’ll learn how to merge a service call with an upcoming preventative maintenance dispatch and easily send letters or emails out to your customers to remind them of their upcoming service appointments. This tutorial is a must if you’re new to service agreements or just want to take advantage of the new features in Version 12.
Understanding List Views in ESC Version 12 – Time: 47:08 – This webinar will teach you everything you need to know about the new list views in ESC Version 12. You will learn how to use them to quickly find information, create, save and print custom reports and even send letters and emails to the selected customers. Check it out now to learn about this extremely powerful and flexible feature.
Data Safety and Recovery – Time: 38:57 – Learn how to protect your critical data and recover from disasters. Make sure whoever is responsible for your computers watches this video. It could save you a lot of time and frustration in the future!
Troubleshooting the QuickBooks Integration – Time: 48:22 – This webinar will show you how to handle common issues that can occur when you integrate ESC with QuickBooks. Watch this webinar and you will learn how to fix XML transmission errors, find unposted invoices, correct mismatched data, and more. If you are using QuickBooks, save yourself a lot of potential frustration by getting a better understanding of how the integration works in this to-the-point video.
Using the ESC Mobile Phone Clients – Time: 53:03 – This webinar will show you how to setup and use the new phone based ESC mobile clients. You’ll learn how to view dispatches, enter equipment in the field, take photos of the job site, change status codes, create invoices, accept payments, capture signatures and send the resulting invoice via email. Be sure to watch to the end to hear answers to many common questions.
Quoting in ESC Version 11 – Time: 47:38 – In this webinar you will learn all about the new quoting features of ESC Version 11. We will cover everything from how to create quotes on the new screen, accepting them, and turning them into dispatches and invoices. You will see how to use the Quote List report to track the status of quotes and increase your closing ratio. If you have ever wanted to quote better, this is the video for you.
Advanced Dispatching – Time: 40:58 – A companion piece to Dispatching for Dummies, this webinar covers advancedx dispatching topics such as crew dispatching, ordering parts for a dispatch, finding existing dispatches and blocking off technician time. It will help you take your dispatching to the next level.
Dispatching for Dummies – Time: 44:17 – We know you’re not dumb, but if you’re new to dispatching this is the webinar for you. Learn how to properly qualify a customer, create a dispatch for them and assign it to technician. This video contains everything you need to start dispatching.
Using the ESC Mobile Client – Time: 46:38 – This webinar shows you how to use the ESC mobile client in the field. It covers everything from simple dispatching to rescheduling dispatches, creating invoices, taking payments, creating new customers and doing inventory counts. This is an ideal webinar to show to your technicians to help them get the most out of the mobile client software.
Setting Up Service Agreements – Time: 41:21 – This webinar shows you how to take advantage of the power of the service agreement module. It covers everything from simple agreements that perform repetitive dispatching and invoicing to more complex agreement topics such as associating parts with the dispatches and the automatic agreement renewal.
Successful Marketing with ESC – Time: 44:10 – This webinar shows you how to leverage the excellent information you have been collecting about your customers in ESC and use it for marketing. It covers how to select complex groups of customers and then send them information via email, letters or preprinted postcards. It also covers tracking of your marketing efforts so you can determine what works and what doesn’t.
Version 10 Preview – Time: 45:35 – This webinar shows an overview of the new features in ESC Version 10. It covers everything from merging customers to designing your own custom dispatch ticket. Check out the new features now.
Understanding Inventory Cost & Prices – Time: 45:24 – This webinar shows how inventory prices are tracked in ESC. It also details how to setup and manage the prices of your inventory as your costs change over time.
Dispatching using the 7 day view – Time: 45:00 – This webinar shows the differences between the different dispatch boards ESC offers. It focuses on showing you how to use the 7 day view of the dispatch board to effectively manage your dispatches and avoid scheduling conflicts.
ESC SageQuest MCO2 Online Vehicle GPS Integration - Time: 70:00 – This webinar covers an overview of ESC’s integration with SageQuest’s new online GPS truck tracking software – MCO2.
ESC Add-Ons - Time: 55:00 – This webinar covers several popular add-ons for ESC version 9.0 including ESC Mobile for PDA’s or Laptops, ESC Front Office, Caller ID, AHS, and ESC Mapping and Route Optimization.
5 Time Savers with ESC - Time: 56:04 – This webinar covers Document Management, Mobile, Service Agreements, Caller ID, and Routing.
ESC Version 9 – Dashboard - Time: 5:11 – This webinar covers an overview of ESC’s new integrated Dashboard.
ESC Version 9 – Parts Ordering - Time: 10:07 – This webinar covers an overview of ESC’s new parts ordering and inventory features.
ESC QuickBooks Integration Wizard - Time: 55:00 – This webinar covers an overview of the ESC QuickBooks Integration Wizard and the basics of integrating ESC with QuickBooks.
ESC Front Office Overview - Time: 41:00 – This webinar covers an overview of ESC Front Office, the web based Customer Account Manager and Dispatch Board.
ESC Overview - Time: 41:00 – This webinar covers an overview of ESC focused on the needs of the HVAC Industry. Topics covered include, dispatching, service agreements, document management, word processor, mapping, inventory, and more.
ESC Flat Rate Pricing Overview - Time: 7:50 – This webinar covers version 8.1′s Flat Rate Pricing features. This brief overview will give you an idea of the features and benefits of ESC’s Flat rate pricing features as well as the third party flat rate pricing we integrate with.
ESC Mobile Computing - Time: 20:19 – This webinar covers ESC Mobile. We demonstrate how you can wirelessly dispatch service calls, discuss mobile hardware requirements, and go over some basic configuration options in the mobile server.
ESC Version 8.1 Features - Time: 50:35 – This webinar covers version 8.1 of ESC and includes Mobile Computing, Mapping, and other features. It also gives an overview of the dispatching process as well as basic sales, service agreements, and inventory.
ESC Add-Ons – Time: 35:26 – This webinar covers some of the ESC add-on modules including, ESC Mobile for PDA’s or Laptops, ESC Front Office, Caller ID, and ESC Mapping and Route Optimization.
ESC QuickBooks Integration – Time: 35:07 – This webinar was made for Intuit partners for the Enterprise version of QuickBooks. It contains information about the industries that use ESC as well as a short overview of how ESC works with QuickBooks.
New Customer Orientation – Time: 1:23:43 – This webinar is specifically designed for new ESC users. It starts with entering customers, creating dispatches and entering invoices. From there you will learn exactly what you need to setup to make this happen. The video also discusses the initial integration with QuickBooks. If you are a new user, we highly recommend you take the time to watch this video!
Purchasing With ESC – Time: 44:55 – This webinar will teach you how to create and receive purchase orders in ESC. After starting with a very basic purchase order you will quickly progress to creating purchase orders for dispatches, quotes, invoices and parts assigned to agreements. You’ll learn how to set minimum and maximum quantities, return parts to vendors and create bills in your accounting software. If you ever wanted to know more about purchase orders – this is the definitive lesson.