The ESC Mobile Smartphone App makes service technicians more efficient in the field by providing them with all the information they need to get their jobs done. For you and your technicians, it means less paper work and more paid work!

You wouldn’t send one of your technicians to a job without the right tools or parts to finish the work. Give them the critical customer history information they need to make good decisions and to perform more efficiently in the field.

Our customers that have been using ESC Mobile have seen great leaps in the productivity of their technicians, in the ability to service their customers well, and in the accuracy of their payroll. If you want to see what our customers think of ESC Mobile, check out these customer testimonials in the video below:

ESC Mobile Customer Testimonials

ESC Mobile works with ESC Service Management Software to save service techs’ time with features including:

• Full dispatch information
• Get customer history, equipment, and service agreement information
• GPS tracking and mapping
• Real-time job status updates
• Create invoices and quotes
• Process payments
• Customer signature capture
• View documents from ESC
• Attach pictures from phone’s camera
• Add new customer equipment

For a quick snapshot of what ESC Mobile is all about, check out this 30-second overview video:

30-Second ESC Mobile Overview

ESC Mobile is available for the iPhone, Android phones, and Windows Phone 7. You can get the free demo version of the app from your phone’s app store by searching “ESC Mobile.” Try it on your phone today, and call me at 800-226-7529 to see how it can make your company and techs more efficient.

Peer reviews are one of the most sought after pieces of content that people look for when seeking out service software. Honest product reviews are more useful to buyers than any marketing materials, advertisement, or even testimonials.

You can see what other ESC users have written about ESC service software on Capterra. We are proud of what our customers have to say about their experiences with ESC service software.

For those of you that use ESC every day, you know how the software works for your business better than anyone. That’s why we’re inviting you to rate ESC and share your personal experience.

If you are an ESC user, you can submit a review on Capterra to share your personal experience with the service software. It only takes a few minutes to complete, and your feed back will help and educate other service companies as they evaluate the software for their use.

Submit a review on Capterra

Your review will be displayed on dESCO’s Capterra Profile and will help other businesses make good software decisions.

Click Here to Rate ESC or go to http://www.capterra.com/review_new?vendor_id=2000681

Capterra is an organization that helps companies choose the right software for their needs by presenting them with all of their options and making it easy for them to compare solutions.

“We switched to ESC about six months ago because there were a lot of problems with our previous software. We really didn’t get any support with our previous software, and they were charging astronomical pricing for the support. If we would do an update, it would mess everything up.

“dESCO’s support team is all in the same place, so all the techs know what’s going on. That helped me a lot because they’re all on the same page. That helps tremendously. I really like that dESCO uses the program to test it out. If you’re not actually incorporating the program into your day, you don’t have a clue.

“It’s been a very easy program to use. When we first got it I was trying to figure out our letters for our service agreements. I ran off the report on one of our service agreements, and I could see right there in front of me who needed to be inactive and who needed to be billed. The email and letter templates were great. That’s what I couldn’t get over. They made billing our service agreements so easy.

“On this program which I really like, you can do things and it doesn’t screw it up. ESC has just been great and as I go on, I find more and more things that I can do. I’m really enjoying the program. It’s just so much easier to me. This is such a great program. The more I play with it, the easier it gets. Our previous software was so hard to me.

“This is my game. I feel like a kid. I get to play with it all day long, and get paid for it.”

Lisa Betz, Service Coordinator. Nardco Heating and Air Conditioning

“We’ve been very happy with ESC. It’s allowed us to get our work done more efficiently. We used to take longer than a month to get our work done. Now it takes about three and a half weeks.

“The mobile software has been very valuable. We can get the dispatch out to our techs remotely. Once their work is done they can send it back to the office and the invoice is done that day. If the work is done in the morning, it’s invoiced in the afternoon.

“It allows for better operation of your company, smoother operation of you work and inventory control, since each technician in the field has their own warehouse.

“We’ve been very happy with the results ESC had brought to our business. We’ve recommended it to a couple of other fire equipment companies.”

Eric Koeppe, Vice President of Business Operations. FireGuard

“We love ESC and find it exceptional for dispatching and tracking our equipment. The integration to QuickBooks made it a simple transition for us to integrate our current accounting software and shorten the learning curve. We are now looking at the Caller ID and Bar Code scanning.

“Great Customer Support, ongoing upgrades, user friendliness are only a few of the great pieces of ESC.

“I take every opportunity I can to brag about what great software ESC is.”

–Dave Mellis President/Owner. EDS Pumps & Water Treatment Ltd.

“The experience has been terrific with ESC. The more we learn to use it, the more we love it. We are now using the Desktop app, the Web app, and the Mobile web app. We recently switched our cell phones out to Blackberries and all the techs use the Mobile Web feature to keep in touch with our dispatcher. It was easy, the techs love it, and we have never been more connected and up to date with our service status. I will be upgrading to version 10 in the next couple weeks. I can’t wait to see the enhancements.  We are BIG fans of ESC here.”

—Troy Trumble, TruComm SBS, Inc.

“The amount of time that it saves me over the years is insurmountable. It’s just eliminated so much man power. We used to have someone in the office just to manage all the paperwork, but not anymore. My technicians don’t need to come into the office anymore. It’s one of the best things we’ve ever done. It was money well spent. It made us go green. Our office is completely paperless.”

—Jason Lord, Structure Systems Group, Inc.

“ESC Software has been a great asset to my business.

The software has allowed us to grow and integrate the system into our business as needed without a huge upfront out of pocket expense. We started with the base dispatch system and saw the advantages of the software in the first weak as we were learning the system. Along with paper savings this software has saved us 30% on office staffing with its ability to control dispatches, billing, and inventory. The GPS and Mapping systems have allowed us to increase our call commitment 20% with increased customer satisfaction. Thank you to all the staff and technical support teams at dESCO.”

—David Hertless, Hertless Air Conditioning and Heating Mechanical