The culture at dESCO has long stood out in contrast to more freewheeling software companies who continually seek to lure new employees, creating a constant churn. While dESCO has established a strong base of long-tenured employees, many of whom have spent their entire careers here, that model is hardly common in today’s workplace.

“It is important to me to hire the right people and retain them over the long haul in order to give our customers the best all-around experience with our company and products,” explained Dean E. Schreiner dESCO Owner and President. “We have built an environment that permits creativity and autonomy, while maintaining the discipline to stay focused on the needs and goals of our customers.”

This commitment and loyalty is translated to dESCO customers through each interaction. dESCO’s customer service/support process is high-touch and focused on total care, digging deep into each customer’s business needs to deliver true results. With clear communications and a personal approach to help service companies overcome business challenges, dESCO values cultivating long-term customer relationships and having the opportunity to watch businesses grow and thrive.

While its employees give the company a competitive advantage in the marketplace, dESCO remains committed everyday to converting that into continued success. With over 6,000 dESCO customers nationwide, great products AND great people really do make the difference.

Peer reviews are one of the most sought after pieces of content that people look for when seeking out service software. Honest product reviews are more useful to buyers than any marketing materials, advertisement, or even testimonials.

You can see what other ESC users have written about ESC service software on Capterra. We are proud of what our customers have to say about their experiences with ESC service software.

For those of you that use ESC every day, you know how the software works for your business better than anyone. That’s why we’re inviting you to rate ESC and share your personal experience.

If you are an ESC user, you can submit a review on Capterra to share your personal experience with the service software. It only takes a few minutes to complete, and your feed back will help and educate other service companies as they evaluate the software for their use.

Submit a review on Capterra

Your review will be displayed on dESCO’s Capterra Profile and will help other businesses make good software decisions.

Click Here to Rate ESC or go to http://www.capterra.com/review_new?vendor_id=2000681

Capterra is an organization that helps companies choose the right software for their needs by presenting them with all of their options and making it easy for them to compare solutions.

ESC will let you get more done, faster. You’ll be able to dispatch service calls, schedule technicians, track inventory, record sales all with ease and precision.

With powerful, build in reports, you’ll be able to track profitability by technician or by customer to see who your best employees and best customers are. With the detailed customer information, you’ll be able to more effectively focus your company’s resources towards the most profitable projects and customers. The information that will be available at your finger tips will make you better equipped to make the best business decisions.

Price matters. So does functionality. With ESC small and medium sized business are able to afford the right solution at the right price. ESC is also scalable, built to grow with your company. And with a 30-day Money Back Guarantee, you’ll be sure to get what you pay for.

The intuitive functionality of ESC will make you feel familiar with the program from the beginning. The screens are designed to help you flow smoothly from one to the next in a way that makes sense for your business.

ESC is not going to change what you call things or the order you do things if they work. Most field names are customizable and there are places you can create custom fields to capture and act on the information that is most important to you. Also, you can customize the way you classify your customers so you are able to nurture and market effectively to your customer and lead base.  ESC gives you the flexibility you need for your business as well as the intuitive framework in which to act.

You can easily import and attach documents to customers, pieces of equipment, particular dispatches or any other record in the system. This will help you clean out and ultimately get rid of those filing cabinets that have been cluttering up your office for all those years.

ESC’s seamless QuickBooks integration will keep your customer and accounting data synchronized and up to date. The set-up wizard completes this process in a few easy steps, and eliminates the need for any double entry.

Mobile solutions get ESC into the hands of your technicians in the field, connecting them to the office and all the information they’ll need to complete their service calls. They’ll be able to see information about their customers, get directions, and find out what tools and parts they’ll need for the job. The mobile solution also keeps techs out of the office and in the field. They can start their day at a customer’s location, rather than with coffee and doughnuts in the office.  That means more service calls in a day and more profit.

When you call you talk to us. We all work out of the same office in Fort Myers, Florida. Our customer support is unmatched. Call us today or download the free trial.

ESC will simplify and organize the work flow of both small and large service companies, making them more manageable and profitable.

It’s easy to collect information from customers; easy to store it. Just write it down on a slip of paper and add it to the pile. Then try to find it when you need it.

Retrieving it:  that’s where ESC comes into play. Rather than the pen, paper, treasure hunt approach, we provide a way for you to enter information once, easily find it again, and have it show up in the other relevant and logical places throughout the software.

Pull everything from your desk and put it into your computer: service scheduling, managing your customers, routing your technicians, and seeing where they are via GPS, invoicing, and collecting payments. These are just a few of the functions, but you can see how it will take everything that is scattered around the office and put it all into one place.

You’ll be able to do more in a day. Enter information once. Access it quickly when you need it. Reduce errors and inconsistent information.

We can also make sure your service technicians in the field are on the same page with access to all the information on the customers they’ll visit, including what equipment they have, repair history, details on what the problem is, and an over view of what they need to do when they arrive. The mobile solution will also make sure your techs know what tools and equipment they’ll need to complete the job, so they’re not scrambling back and forth between the office, warehouse, and job site. They’ll also have detailed directions so they can arrive and start working quickly.

This lets the technicians arrive on the job site and finish the work quicker. And when they’re done, they can go directly to the next job, without having to stop back in the office. This will mean more jobs done per day, which will translate into bigger profits.

With ESC you’ll always be prepared when your customers call. With caller ID, the customers’ information can be pulled up automatically when they call, or you can easily search for them in the system. Once their information is up, you’ll have quick snapshot of the job sites, service history, service contracts, recent dispatches, as well as any outstanding balances. It’s all there so that you’ll be ready when they call.

You’re also able to manage a lot of the software from the web using the ESC Web Front Office, letting you view reports or schedule technicians from anywhere. Also, any changes you make online will show up immediately for users in the office and in the field.

ESC integrates directly with QuickBooks, allowing you to easily post invoices and received payments without any double entry.

By simplifying and organizing the way your company manages its dispatches, customers, and billing, you’ll finally have the time to grow your business by focusing on finding new customers and expanding your relationships with old ones.