Below is a collection of quick tips for your service agreement program. These are from the end of a longer article from Contracting Business Magazine by Robert Wikos of Peaden Air Conditioning. The rest of the article goes into depth about how a strong service agreement program will lead to better customer loyalty, revenue, and company value. The full article provides lots of stats to argue for a strong service agreement program, but for those of you who are already believers, the following list will give you some food for thought of what parts of your service agreement program you can work to improve:

1. Display a total commitment
2. Offer priority service
3. Honor your word
4. Be flexible
5. Provide reasonably-priced service with good value and benefits. It’s the beginning of a long-term relationship and not just a quick sale
6. Monitor your growth
7. Refine and duplicate procedures
8. Track technician performance

How has your company benefited from your service agreement program? Share your service agreement tips in the comments.

For those of you who hate writing business letters, Service Round Table has provided an extensive resource will ease the burden.

The Service Roundtable obtained a special license from Eshinesoft Corporation to make these ready-to-go, easy-to-modify standard business letters available online for our members and potential members. Cut and paste any letter into your word processor.

Why Free? Why is the Service Roundtable making this letter library available for free when others charge for it? Simple.

The library is accessible here for both SRT members and non-members. There are tons of letters here, but the search field makes it easy to find what you’re looking for. Once you find the right letter, you can paste it into a Word document and fill in the blanks.

You can use these letters in your business correspondence, and if you’re an ESC user, you can save the templates you use regularly right into ESC. If you’re not an ESC customer, you can sign up for the 30-day free trial to see how ESC can make your correspondence with your customers more efficient.

Some businesses grow and other’s stay the same size. Computer service software is one of the keys to growing a service company because it takes the pressure off the owner to be knee deep in the day to day operations and gives him or her a better perspective of the problems and opportunities the company faces.

By having a stronger perspective of how this works, owner are able to use computer service software to automate many of their business functions.