Participants at the March 9 broadcast, “Technicians Don’t Have to Write Anymore” got a live look at ESC Mobile in action. However, for those of you that missed the live broadcast on HVACChannel.TV last week, you can still see recording of the show.

HVACChannel.tv’s Channel Manager, Ruth King, talked with Mike Haley and Jonathan Frei about how ESC Mobile can help contractors increase their efficiency and accuracy in the field by eliminating written paperwork and going paperless.

Click here to watch the recording of the show.

Reading tech’s handwriting on service tickets and invoice is difficult, and can cause mistakes and lost profits. However, by using ESC Mobile on the Android phone, techs are able to dictate their notes right into ESC from the field.

The app, ESC Mobile, is a simple and affordable way to outfit service technicians with real-time dispatch information and time tracking in the field. It lets technicians receive dispatches in the field, get directions to customers homes, view the customer’s service history, track their travel and working time, create quotes and invoices, dictate dispatch notes, process credit card payment, capture customer’s signatures, attach photos of work they’ve completed, and much more.

ESC Mobile is available for download from the iTunes app store, from the Android Marketplace, or from the Windows Phone 7 Marketplace.

For more information about ESC Mobile, call us at 800-226-7529.

The 2011 ACCA Indoor Air Expo is in its final day today. Below are a few videos from the conference.

The Indoor Air Expo is the ACCA Conference where HVAC professionals gather each year to learn about their industry and how to run their businesses better, collaborate with peers, and share their successes from the past year.

This year’s theme, “Take a Stand,” is all about taking a stand for your business to get the best results possible as well as to take a stand for the entire HVAC industry.

This first video is a highlight reel from the show in San Antonio, Texas.

Next up are Chairman John Sedine’s opening remarks at the beginning of the conference.

This third video is ACCA President and CEO, Paul Stalknecht welcoming the attendees to the conference and letting them know what it is all about.

The conference featured more than 30 specialized learning labs and general session that featured some of the top names in the HVAC industry.

From the ACCA Conference website:

The ACCA Conference is the leading educational event designed specifically for (and by!) the best HVACR contractors in America. Sponsored by the Air Conditioning Contractors of America, the conference has grown rapidly over the last few years as contractors have learned that there’s only one place each year to meet, and learn from, truly outstanding HVACR professionals from all over the nation.

The ACCA Conference is held in conjunction with the Indoor Air Expo, the industry-wide tradeshow for HVACR, indoor air quality, refrigeration, and radiant panel professionals. In 2011 the industry-wide Indoor Air Expo is co-sponsored by ACCA, the Indoor Air Quality Association, and the Radiant Professionals Alliance. These organizations will be holding their annual meetings at the same time as the ACCA Conference, turning San Antonio into the largest gathering of indoor environmental pros in the country in 2011.

According to an infographic by Mindflash.com, which drew upon data from the U.S. Bureau of Labor Statistics, PayScale.com, and other sources, HVAC Technicians may be one of the bright spots for job growth in 2011.

mindflash.com believes HVAC Technicians will be one of the hot jobs of 2011

The report projects that employers will have 86,600 openings for HVAC Technicians in the coming years, meaning there will be plenty of opportunities for young people with strong mechanical skills and a few years of training to get started in the field. HVAC companies in need of new technicians may find it difficult to recruit top talent, with the greater demand for experienced technicians.

mindflash.com predicts which jobs will be hot in 2011

Will your company be hiring new service technicians in 2011? What factors are determining your answer? Let’s talk about it over on the ESC Facebook Page.

If you’re a current ESC customer, we would like to invite you to join our other customers on our customer wall. We will feature your company’s logo (linked to your website of course) on our customer wall.

To have your company’s logo and web site link added to our customer wall, email jonathanf [at] desco-soft [dot] com. To help me out, please include “Customer Wall” in the subject line.

Click here if you want to see the customer wall.

Also, if you’d like to have your company featured on our blog, email me at jonathanf [at] desco-soft [dot] com, and put featured company in the subject line.

You can also get the “Powered by ESC” badge to show your customers that you’re serious about customer service and have the business tools to back up your promises. To get the badge go to desco-soft.com/badge and follow the easy steps. You can also get there by clicking on the powered by ESC badge on the left.

This week, dESCO was one of the sponsors of the Fall 2010 Vegas Roundtable. Service Roundtable put on the event at Planet Hollywood, located on the iconic Las Vegas Strip.

Top Left: afterhours party; top center: dESCO's prize table; top right: discussion panel; bottom: group workshop

dESCO gave out prizes to a few of the participants. There were three winners in the drawings. Joe Gerolami of Border Mechanical Services, Ltd (a dESCO customer) and Ryan Snow of Western Heating & AC, both won 2 one-hour training sessions with one of dESCO’s technical specialists. Mindy Krueger of Krueger Mechanical Services, LLC won a 300-piece poker set.



The theme of this year’s Vegas Roundtable was “building your business for stellar growth.” The website promoting the event had a great overview of who was going to be there and what it was all about:

Grow or die. Move or stagnate. Business is tough! But we provide the path to success through an amazing line up of speakers, personal time with top industry consultants, members sharing with members, and a great opening reception.

A few highlights…

Olympic Gold Medalist Lanny Basham – his story is inspirational, thought-provoking, and provides lessons in success for all us in business.

Add a new line to your company portfolio. Jim Hinshaw tells us about the exciting opportunities in Solar available for all Service Roundtable members.

Two years ago a Service Roundtable member lost $200,000+ in employee fraud. (But that will never happen to YOU, right?) Don’t be fooled! Michael Bohinc gives simple, easy to implement tools for preventing fraud.

How different would your business be if all the coworkers thought like owners? Greg McAfee shows us a fun, innovative way to engage coworkers.

Back by popular demand: Ken Goodrich’s story of stellar growth is so compelling, inspirational, and PACKED with amazing information that we asked him for an afterhours reprise. If you missed it before, don’t miss it again!

Double Down with Charlie Greer. Always a wild card, Charlie Greer takes your questions in a no limits Q&A.

But there’s more: Joe Cunningham, Drew Cameron, Matt Michel, Contributors of the Year, Consultant of the Year, Gene Burch, Frank Besednjak, the Idea Roulette. And a special announcement from Service Roundtable!

(via 2010 Vegas Round Table)

Sponsors for the event, along with dESCO, were Service Net, Jackson Systems, Goodman, and Visible Defects.

Most of you in the service industry, especially those of you in HVAC, know who Ron Smith is. Many of you have probably heard him speak or have read his book HVAC Spells Wealth, which is now in its eighth printing.

HVAC Light Commercial Service Agreements

The book is recognized as the definitive ”How To” book of the HVAC service industry.

In addition to his book and speaking engagements. Ron Smith also has a website that’s packed with useful articles and information for owners and manager of HVAC companies.

On his website, Ron Smith has also recommended a handful of products for HVAC professionals including dESCO’s ESC. We’re proud to be among the few companies that have made the cut.

dESCO and its owner, Dean Schreiner, has had a long standing relationship with Ron Smith. Ron Smith got his start in the HVAC industry with the company he founded, Modern Air Conditioning.  He Started Modern Air in 1961 in Fort Myers, FL (which happens to be where dESCO has its headquarters).

Since then Ron has owned, grown, and sold several HVAC companies as well as companies like Ron Smith & Associates  Service Experts which work to help HVAC companies reach their potential.

Now Ron consults and coaches contractors and distributors. He is also the author of the bestselling book HVAC Spells Wealth and the book HVAC Light Commercial Service Agreements.

We’re happy to have Ron’s support and to have him as a partner in our business.