Over 6,000 service companies are using ESC service management software to help streamline operations and address the growing needs of their business.  What makes ESC so popular? One reason is that its intuitive easy to use environment provides even novice software users an interface easy to understand.  Another reason is that it’s been around for a long time — with tried and true advanced features, dESCO prides itself on being at the forefront of product development. One more reason to choose ESC is for its superior support and training.

Choosing the right service management software is just the first step. The most important step is implementing and using the software which brings your company the value it was seeking. dESCO makes it easy for anyone to install, learn and use ESC service management software.

Getting Started

You’ve selected ESC as your service management software…now what?  The next step is installing the software to begin using it.  dESCO offers monthly New Customer Orientation Webinars FREE for all new users to attend. This one and a half hour webinar will introduce you to ESC, its functions and will guide you through the installation and setup procedures necessary to begin using the software.

Upcoming dates/times for our New Customer Orientation Webinar are listed in our monthly eNewsletter.  If you are not currently signed up to receive our newsletter, please register today.

ESC Training & Development

You’ve installed ESC software and know it is a powerful tool with the potential to do great things.  But maybe you are only using the dispatching and invoicing functions. Maybe you have seen the dropdowns for service agreements and inventory, but were not sure how to get started. Or maybe you have new employees you want to bring up to speed.

Whatever your company’s situation, dESCO has a training solution for you. Here is an overview of the training services we offer:

Webinar Training – dESCO offers FREE monthly webinars highlighting how to use various ESC features and giving best practice tips. These one-hour sessions are open to all ESC users to attend and are recorded and saved on the ESC support website for anyone who cannot attend and/or who would like a refresher.  Upcoming webinar sessions are listed in our monthly eNewsletter.  If you are not currently signed up to receive our newsletter, please register today.

Online Training – If you prefer, we can schedule online training sessions in one-hour blocks, for just you and your staff members to attend.  As many participants as you would like, can participate in this training with one of our ESC trainers from the comfort of your office. This solution is perfect for learning particular aspects of the software or for learning how to implement features that you are not currently using.

Regional Training – For a more complete overview of the software, we offer one or two-day training sessions throughout the country. Each seminar will start by showing you how to perform simple tasks to get you comfortable with using basic ESC features. As the class progresses, we will teach you how to handle increasingly complex situations, building on what you have already learned. This method makes regional training perfect for both first time users and those that having been using ESC for years. Click here to view the schedule or register for upcoming regional training sessions.

In-House Training –Or if you are like many people looking for an excuse to visit sunny south Florida, dESCO offers in-house training at our headquarters in Fort Myers, FL. The training option offers one or two days of training, for up to 5 staff members. Similar to on-site training, we will customize the training to address your company’s specific needs as well as use your database for faster transfer of learned knowledge.

On-Site Training – For the most customized and complete training experience, we can send one of our senior trainers to your office to train your entire staff. The onsite training package consists of two days of training dedicated to your company’s particular needs. This training can use your database so that the time it takes to implement what you learn will be even faster.

ESC Support Team

For any day-to-day questions or technical concerns, our ESC technical support team is standing by Monday through Friday 8:30am – 5:30pm (EST) to help ESC Support Members.

Remember … being an ESC Support Member has its perks!

• FREE ESC Version Upgrades
• Unlimited Online Access to ESC Knowledgebase for Troubleshooting
• Unlimited Online Access to ESC Feature Video Tutorials
• Unlimited Live Online Support
• Unlimited Phone Support: 800.226.7529
• Unlimited Remote Control Support
• Unlimited Email Support: support@desco-soft.com

At dESCO, we are committed to helping you maximize your service management software investment and want to take the guesswork out of installing and using ESC. Feel free to contact us today to discuss the availability and scheduling for any of these training or learning events.

For example: an Install Crew may have multiple Techs assign to the same job over the course of a few days, weeks, or months, etc.
To create a new crew, go to Dispatch | Enter Technicians, and create or recall a Technician who will lead the crew. Manually enter the crew name in the Member of Crew field and hit the Save button. To assign more Techs, recall or enter another Technician to add to the crew on the same screen. In the Member of crew field, click on the combo box to display a list of existing crews. Select the desired crew and save. Repeat this procedure until your entire crew has been created.

Dispatching a Crew

Create a dispatch normally on the Dispatch Entry screen. Before saving it, go to the Schedule tab and click the Add New Techs to the Dispatch button, if you’re using ESC 9.1 or earlier, or Add Technician, if you’re using ESC 10.Crews will appear at the top of the list. Select the desired crew and click Add.

Set the date and time you want the crew to start work and click OK.
This will automatically place all the members of that crew on the dispatch with the same promised date and time.

From this point forward, any time you change the status of one crew member you will have the ability to change the status of all the members of that crew. Simply answer Yes when prompted to update the status of all technicians or No to track their times separately.

Changing Crew Members

At some point you will need to change the people who make up the crew. ESC makes this process easy. Simply recall the technician you want to work with on the Enter Technicians screen and change the contents of the Member of Crew field. Select another crew from the list, manually type in a new crew name or clear the field to remove the technician from all crews.

Note: This has no effect on dispatches that have already been assigned to a crew. It only changes the crew members that will be assigned to new dispatches created from this point forward.

Deleting a Crew

To delete a crew, make sure no technicians are currently assigned to it. You can quickly see which technicians belong to crews by double clicking the tech on the Enter Employees screen.

Select the technicians that are still assigned to the crew you wish to delete and either clear the Member of Crew field or assign them to another crew. Once the last crew member has been removed, the crew will disappear as well.

Note: This has no effect on dispatches that have already been assigned to a crew. It only prevents the crew from being used on new dispatches from this point forward.

By Enrico Chatman