There is a new webinar recording available that reviews how to use the ESC Mobile Smartphone apps. The webinar, presented by Vice President of Operation Eric Rausin and Support Technician Shelley White, reviews the major features of the smart phone apps as well as shows all the details of how to use them.

This webinar is part of the ongoing series of free webinars to help you get the most out of your ESC software.

The Webinar: Using the ESC Mobile Phone Clients – Time: 53:03 – In this webinar, Eric and Shelley show how to setup and use the ESC Mobile Smartphone apps. They demonstrate how to view dispatches, enter equipment in the field, take photos of the job site, change status codes, create invoices, accept payments, capture signatures, and send the resulting invoice via email.

The Webinar is broken into two sections: a segment focused on working with the ESC Mobile apps and a segment where Eric and Shelley answer the questions of the audience member of the live webinar. Be sure to stay tuned through the end where they answer questions from the participants of the live broadcast. During the Q&A session at the end, Eric and Shelley answer many common questions about the apps.

Watch the ESC Mobile Webinar

Even if you tuned in to the live webinar, you can watch it again here or share it with your co-workers or techs that will be using the apps. The webinar can help even a novice Smartphone user get up to speed with using ESC Mobile.

If you are interested in trying the demo version of ESC Mobile on your Smartphone, you can do so by searching ‘ESC Mobile’ in your app marketplace on your iPhone, Android Phone, or Windows Phone 7. You can also get more information about the apps on our ESC Mobile page.

dESCO also has many more free webinars you can view at your leisure. Our webinars cover variety of topics for using ESC effectively. We cover everything from effective quoting, dispatching to marketing and inventory control, and much more. Check out our webinar page for more.

If you have an idea for a future ESC webinar, please send it to jonathanf [@] desco-soft [dot] com.

Almost anything. For your business, when your technicians are sitting in traffic they are not making you money and they are not helping your customers. Fortunately, there are ways to get your techs where they need to be.

Many people have been enjoying the benefits of the GPS mapping and routing on their Smartphones, and now Google has released a feature to make it even better. They have begun considering real-time traffic data when creating routes with Google Maps Navigation (Beta).

Google Maps Navigation (Beta) now takes into account real-time traffic conditions when calculating routes.

The new feature shows up in the smart phone version of the apps:

“You don’t have to do anything to be routed around traffic; just start Navigation like you normally would, either from the Navigation app or from within Google Maps. Before today, Navigation would choose whichever route was fastest, without taking current traffic conditions into account. It would also generate additional alternate directions, such as the shortest route or one that uses highways instead of side roads. Starting today, our routing algorithms will also apply our knowledge of current and historical traffic to select the fastest route from those alternates. That means that Navigation will automatically guide you along the best route given the current traffic conditions.” (Via Official Google Blog: You’ve got better things to do than wait in traffic)

This can help save fuel if it keeps you from idling in traffic and plenty of time. Besides, by avoiding the congested areas, your customers will benefit from your company’s prompt service.

The Google Navigation app will not always be able to find a faster route, but it gets you where you need to go. Traffic data is not available everywhere yet but you can check out this real-time traffic data map to see if it is in your city.

However, ESC Mobile’s integration with Google Navigation, your techs will be able to get their dispatches and find the best route to your customers’ locations.